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REC Frequently Asked Questions:

Looking to get started with Real Estate Connection USA?

Please e-mail sales@realconnectusa.com and we will get back to you right away

Where do I send new orders?

You can click here to place an order

How many agents do you have in your network?

Real Estate Connection USA, has over 9,000 agents approved in their network and ready and able to serve your needs nationwide.

What is the experience like for the borrower with Real Estate Connection?

Real Estate Connections goal is to provide a consistent experience for you and your borrowers and ensure that from initial application to final closing.

Can a loan officer or mortgage client of REC talk to the agents directly?

Yes, the agents should attempt to contact the Loan Officer first, but you will have all of the agent’s contact info at the same time they are assigned. Please feel free to reach out and communicate with the agent

How do we communicate with the agents?

The same way you would in any situation, build a text thread with the agent and buyer and email/call them directly. More communication is better.

What do we say to the buyers when we ask if they have an agent?

One common question asked was what to say to the client when recommending a Realtor. A newly qualified buyer can get anxious when asked if they have an agent. Although most buyers will say they have an agent Realtor.com study’s show 75 of buyers don’t have an agent. We have found the below approach having the highest conversion rate so far: “Congratulation Ms.Johnson we have you approved at 250k for an FHA loan. At this point, we will be ASSIGNING you a Real Estate Agent that is familiar with your area and the requirements for this loan. The realtor does not cost you anything and we will connect you within 24 hours. You are also going to be getting an e-mail with a buyer profile from the company. Please fill it out with the preferences of the area and the type of house so we can get started on your home buying search right away” Note: If they have a friend or relative who is in Real Estate, they will speak up at this point. You will then oblige and contact their agent and enter into their circle of trust as they will be the new driver of the narrative.

How are orders assigned to Real Estate Agents?

Real Estate Connection uses 12 factors when assigning orders. By doing this you know you are working with an experienced and trusted real estate professional.

What happens if it’s not a good match?

If the agent and buyer are not a good match let us know right away and we can help facilitate a better match and assign a new agent.

How do we get the buyer looking at homes?

Real Estate Connection’s goal is to get your buyer looking at houses immediately after order assignment. The local REC Agent will proactively be communicated with your buyer and begin the home search process. REC sends home search tips to your buyer as apart of the 60-day drip campaign.

What do we do for a follow-up?

Real Estate Connection will notify you on important milestones in the home buying process and provide access for direct communication with the real estate agent via a mutual handoff. You should expect to receive the below notifications and updates from REC. All orders are managed by REC’s team and we actively communicate with the agent to ensure your files are progressing.

Lender Notifications:

Entered – Notification received upon order entry. Received – Order Received and Confirmed by our REC Staff Assigned to Agent – Local Agent Assigned to your buyer. Realtor Made Contact – Agent has made contact with your buyer. Delayed By Buyer – Notification to communicate any delays by the buyer. Looking at Homes – Agent and buyer are looking at homes together. Offer Made – An offer has been made on a property by your buyer. Contract Accepted – Your buyer’s contract has been accepted. Closing Scheduled – Conditions have been met and closing has been scheduled.

Buyer Notifications

Buyer Property Profile: REC Completes a Buyer property profile before assigning to the agent, your buyer will be asked some basic questions to help our REC team find the perfect agent. Agent Introduction – Warm handoff to the buyer. REC Concierge Introduction – Introduction to the REC Support Team. 60 Day Buyer Journey – Overview of process, home search process, appraisal process, the inspection process, settlement process.

Agent Notifications:

Buyer Property Profile – Completed buyer profile Service Level and Agent Contract – REC Standard Service Level Agreement and agent contract. Lender Introduction and Buyer Introduction – 3 Way Introduction to all parties.

Can we check the status online?

Yes, there is a portal where you can view the status of your deals.

Do we send on the preapproval or prequalified?

Whenever you feel the buyer is ready for an agent, this could be a solid pre-qualification, a stage where you have some docs received, or a complete pre-approval. It is totally up to you and when you want to introduce an agent to the deal. Feel free to include details regarding the approval.

When to request an agent be assigned to my buyer?

When you feel the time is right and want an agent to be included in the process. Typically this is done after several conversations with the buyer and

How long does it take you to assign a file?

Real Estate Connection files are typically assigned within 6 business hours.

How long does it take for an agent to call the borrower?

The agent is instructed to make contact the same day as assigned. The agent may contact you first and then contact the borrower, you can order with instructions for the agent to call the borrower immediately.

What information are you sending to our buyer?

We are sending the buyer property profile as well as notification e-mails.

What information will I receive?

You will be copied on the communication the buyer receives and receive updates from us during the process. Any additional info we have, we will pass along in real-time.

How do I order?

Please visit www.RealConnectUSA.com and click order now in the top left. Or E-mail buyer information to orders@realconnectusa.com

Why would I use you instead of doing it myself?

Protection – REC Protects you and your borrower’s interest Drip Emails – Each buyer gets added to our REC 60-day drip emails. Follow-up – Every 10 day our buyers are followed-up with. Management of the agent relationship – We look for and assign local agents. Efficiency and effectiveness – REC takes the hassle out of the real estate process.

12 Factors When Assigning Orders:

The location of the agent in proximity to your buyer’s preferences to purchase. The experience and listings of the agent in that market. If the agent has experience in the price range of your buyer. If the agent or brokerage has an inside sales team to call on the buyers. How many agents work in that office and the coverage area. The online reputation and previous online reviews by customer. Previous Real Estate Connection experience with the agent. General attitude and promptness of response by the agent and team to call buyer. Availability of the agent to show houses to the buyer. Agents website If Agent and broker will agree to REC’s flat fee process. All Agents are expected to proactively communicate with the buyer and work together with the lender towards a purchase transaction.

What do we say to the buyers when we ask if they have an agent?

One common question asked was what to say to the client when recommending a Realtor. A newly qualified buyer can get anxious when asked if they have an agent. Although most buyers will say they have an agent Realtor.com study’s show 75 of buyers don’t have an agent. We have found the below approach having the highest conversion rate so far: “Congratulation Ms.Johnson we have you approved at 250k for an FHA loan. At this point, we will be ASSIGNING you a Real Estate Agent that is familiar with your area and the requirements for this loan. The realtor does not cost you anything and we will connect you within 24 hours. You are also going to be getting an e-mail with a buyer profile from the company. Please fill it out with the preferences of the area and the type of house so we can get started on your home buying search right away” Note: If they have a friend or relative who is in Real Estate, they will speak up at this point. You will then oblige and contact their agent and enter into their circle of trust as they will be the new driver of the narrative.

Still have questions? Please e-mail support@realconnectusa.com

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